Terms of Service & Policies

These Terms of Service (“Terms”) govern your access to and use of LeadLock AI (“LeadLock”, “we”, “us”, or “our”), including our website, software, integrations, messaging tools, and automation services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally able to form a binding contract to use the Service. If you use LeadLock on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

3. Acceptable Use

You agree not to misuse the Service. Prohibited activities include, but are not limited to:

• Sending spam, phishing, or deceptive communications
• Messaging individuals without proper consent
• Harassment, abuse, or unlawful content
• Bypassing carrier, provider, or rate-limit restrictions
• Uploading malware or attempting to compromise systems

4. SMS & Messaging Compliance

If you use LeadLock for SMS, MMS, or messaging automation, you are solely responsible for compliance with all applicable laws, regulations, and carrier rules, including TCPA, CTIA guidelines, and messaging provider policies.

You must:

• Obtain clear and documented opt-in consent
• Honor STOP and HELP requests immediately
• Maintain proof of consent upon request
• Avoid excessive or abusive message frequency

5. Privacy & Data

We collect and process information necessary to operate the Service, including contact data, message logs, automation settings, and integration metadata.

We do not sell personal data. Data may be shared with third-party services you connect (such as messaging or automation providers) strictly to deliver functionality.

6. Billing & Payments

Paid plans are billed in advance on a subscription basis unless stated otherwise. Messaging and usage-based fees may apply.

All fees are non-refundable except where required by law.

7. Disclaimers

The Service is provided “as is” and “as available.” We make no guarantees regarding uptime, delivery rates, or business results. Automated or AI-generated content may be inaccurate and should be reviewed before use.

8. Limitation of Liability

To the maximum extent permitted by law, LeadLock shall not be liable for indirect, incidental, consequential, or punitive damages.

Our total liability shall not exceed the amount paid by you to LeadLock in the three (3) months preceding the claim.

9. Termination

We may suspend or terminate access to the Service at any time for violations of these Terms or to comply with legal or carrier requirements.

10. Contact

For questions regarding these Terms, contact us at:

support@leadlock.ai