New: Customer ETA Notifications
ETA notifications are a deceptively small feature with outsized ROI. They reduce anxiety, protect your CSAT, and give dispatchers their day back. When tied to real technician actions—like marking en route—they stay honest, which is the only way they stay trusted.
Why ETAs matter more than branding
A plain message that arrives on time beats a polished brand that goes quiet. Customers forgive a late arrival far more easily when the timeline is updated proactively.
Operational impact
- ✓Lower inbound call volume per truck
- ✓Fewer no-shows and window misses
- ✓Cleaner audit trail of customer communication
Compliance reminder
Transactional messaging still requires responsible consent practices and clear opt-out paths. Your templates should match your lawyer’s guidance and carrier requirements—LeadLock provides product surfaces to help teams stay disciplined, but you remain responsible for program content.
We build and support LeadLock AI for service businesses that want one system for leads, dispatch, mobile crews, and getting paid—without duct-taping five tools together.
Put this playbook to work in LeadLock AI
Tour the interactive demo, read the Help Center for setup detail, or start capturing leads with plans that scale lines, minutes, and SMS as you grow.