New: Smart Dispatch & Auto-Assignment
Dispatch is where revenue becomes reality. Smart dispatch is not magic—it is state management with teeth: jobs enter a queue, the right people get notified, confirmations prevent double-books, and escalation prevents silent failures. Auto-assignment is a tool, not a religion; we expect teams to blend rules with dispatcher judgment as they mature.
Problems this class of feature solves
- ✓“I thought Steve took it” ambiguity
- ✓Slow first response to new emergency tickets
- ✓Missed escalations when everyone is busy on jobs
How teams should roll it out safely
- Start with manual assignment + confirmation required
- Add auto-assignment for low-risk job types only
- Measure acceptance time and revisit rates weekly
- Expand rules as trust builds
Learn more
See the Help Center’s dispatch & field operations category for how queues, escalation, and notifications fit together.
Education beats hype—start with definitions, then configure.
We build and support LeadLock AI for service businesses that want one system for leads, dispatch, mobile crews, and getting paid—without duct-taping five tools together.
Put this playbook to work in LeadLock AI
Tour the interactive demo, read the Help Center for setup detail, or start capturing leads with plans that scale lines, minutes, and SMS as you grow.