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Overview

Guides

    • All in Getting…
    • How LeadLock AI Works
    • Getting Your First Lead
    • Complete Setup Guide (5 Steps)
    • Understanding AI in LeadLock
    • All in AI…
    • What is the AI Receptionist?
    • How Call Forwarding Works
    • How to Set Up Call Forwarding (Step-by-Step)
    • How AI Answers Calls and Captures Leads
    • How to Enable Missed Call Text-Back
    • How to Test Your AI Receptionist
    • How AI Booking Works
    • What is the AI Voice Website Agent?
    • Voice Widget Fallbacks: Mic, Text, and Speaker Controls
    • How Calling Works
    • How AI Receptionist Works
    • All in SMS…
    • How AI SMS Works
    • SMS consent, blocking, and opt-out (STOP / HELP)
    • How to Enable SMS Automation
    • How Missed Call Text-Back Works
    • How to Customize SMS Replies
    • All in CRM…
    • Workspace layout: panels, focus, and saved layout
    • How Leads Are Created
    • Understanding the Lead Timeline
    • How AI Summarizes Leads
    • How to Manage Your Pipeline
    • How Voice Widget Transcripts Sync to CRM
    • How Leads Turn Into Customers
    • Forms & Lead Capture
    • Leads vs Contacts (and where Deals fit)
    • All in Automations…
    • What Automations Do
    • How to Set Up Follow-Up Sequences
    • How to Stop Automation on Reply
    • All in Integrations…
    • Connecting Twilio (Phone + SMS)
    • Connecting Stripe (Billing)
    • Using Webhooks (Make / Zapier)
    • Connecting Your Website Chat Widget
    • How to Install the AI Voice Website Widget
    • All in Billing…
    • How AI Voice Usage Affects Billing
    • Understanding Plans and Features
    • What Each Plan Includes
    • How to Upgrade
    • What Happens When You Hit Limits
    • How Billing Works
    • How Credits Work
    • Call minutes vs Credits
    • All in Quotes,…
    • Pipeline stages (service businesses)
    • All in Security…
    • Acceptable use: calling & AI
    • All in Troubleshooting…
    • Troubleshooting: AI Voice Website Widget Not Responding
    • Why is my AI not responding?
    • Why are calls not being answered?
    • Why am I not receiving SMS?
    • How to fix integration issues
    • Why was my call blocked?

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Help Center/Automations

Automations

Triggers, actions, and follow-ups — new Lead, missed call, quote sent, and more.

What Automations Do

Repeated playbooks that fire on CRM events—without you clicking each time.

Read guide →

How to Set Up Follow-Up Sequences

Build a simple sequence with a delay and a human-friendly pause rule.

Read guide →

How to Stop Automation on Reply

Prevent over-messaging once the lead engages.

Read guide →

Quick actions

  • CRM settings →
  • AI Receptionist →
  • Integrations →
  • Lead capture →

In this topic

  • Sales automation →
  • Campaigns →

In this category

  • What Automations Do
  • How to Set Up Follow-Up Sequences
  • How to Stop Automation on Reply

Need help?

Our team can help with setup, billing, and technical issues.

Contact support

Quick actions

  • CRM settings →
  • AI Receptionist →
  • Integrations →
  • Lead capture →

In this topic

  • Sales automation →
  • Campaigns →

In this category

  • What Automations Do
  • How to Set Up Follow-Up Sequences
  • How to Stop Automation on Reply

Need help?

Our team can help with setup, billing, and technical issues.

Contact support

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