How Billing Works
Subscriptions, included Minutes, Credits, and overage — in plain language.
Overview
Your **subscription** sets the CRM and feature gates (AI Receptionist, Automations, SMS pools, etc.). **Included Minutes** reset on your billing period (often monthly). **Credits** are wallet balance for extra metered usage — universal Credits for AI/quote actions, prepaid **call Minutes** for voice overflow. **Overage** is optional per account and may bill when included + Credits are exhausted.
Resolution order (calls)
- 1
Use included Minutes first.
- 2
Then prepaid call Credits (if enabled).
- 3
Then overage if your workspace allows it.
- 4
Otherwise the platform blocks the call before connect so you aren’t surprised.
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