How AI SMS Works
Inbound SMS becomes leads and threads; AI can draft or send replies within plan rules.
Overview
SMS in LeadLock is anchored on Twilio: each inbound message can create or append to a lead, appear in Inbox, and trigger instant responses or AI-written replies depending on your plan and toggles.
- 1
Use your hosted business number from Telecom & AI Setup. Advanced BYO Twilio stays under Integrations.
- 2
Send a test SMS to your Twilio inbox number.
- 3
Open CRM → Inbox and confirm thread creation.
- 4
Enable AI SMS where available and observe suggested or auto replies.
Upgrade
Richer SMS automation and higher monthly send limits typically align with Growth plans and above—check Billing for your workspace’s exact caps.
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