Troubleshooting: AI Voice Website Widget Not Responding
Quick checks for microphone input, transcript flow, AI replies, and playback.
- 1
Confirm widget is loaded on an allowed domain and the embed code is current.
- 2
Check browser mic permission and verify speech-to-text is receiving input.
- 3
Send one text message in the same widget to verify backend connectivity.
- 4
Review AI settings and plan access for voice-enabled features.
- 5
Confirm transcripts are writing to CRM and not blocked by sandbox-only paths.
- 6
If audio fails, validate TTS fallback and test browser speaker output.
Tips
- Capture timestamps and one sample conversation for support diagnostics.
- Use incognito to rule out extension conflicts with mic or autoplay.
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