Why is my AI not responding?
Checklist for credits, agent status, and channel config.
- 1
Confirm the AI agent is active—not paused or draft.
- 2
Verify your plan still includes AI credits or the feature gate.
- 3
For SMS/chat, ensure the integration channel is connected.
- 4
Retry after refresh; if still failing, capture timestamps for support.
On this page
Quick actions
In this topic
Related articles