Call minutes vs Credits
Included minutes reset monthly; credits cover usage after the pool is used (when enabled).
Overview
Voice-enabled plans include a monthly pool of **call minutes** for AI Receptionist and qualifying usage. When that pool is exhausted, your workspace may use **Credits** (prepaid call credit) if you have a balance and billing allows—otherwise outbound calls can be blocked until you upgrade or add credits.
What to check
- 1
CRM → **Billing** — see minutes used/remaining and credit balance.
- 2
**Upgrade** for a higher included minute pool and plan limits.
- 3
**Buy credits** or call-minute packs when shown (plan-dependent).
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