Troubleshooting and bug reports

How to report calls, chat, payments, storage, mobile issues, and what context LeadLock captures.

Before reporting

  1. 1

    Retry once and note whether the problem repeats.

  2. 2

    Copy the page URL or mention the CRM section: calls, chat, payments, storage, or mobile.

  3. 3

    For calls, include time, phone number, and whether it was demo or live.

  4. 4

    For payments, include invoice/customer context but never paste card numbers.

  5. 5

    For storage, include whether the R2 wizard connected successfully and what friendly message appeared.

What the bug reporter helps capture

The in-app bug report flow can include browser, device, current page, category, description, and an optional attachment so support can reproduce issues faster.