Terms, acceptable use, and compliance

Plain-English policy guidance for AI, billing, messaging compliance, opt-in, and user responsibility.

Messaging responsibility

Only message people who gave proper consent or where you otherwise have a lawful basis.
Honor opt-outs and do not bypass Twilio/A2P or carrier rules.
Do not use LeadLock for spam, harassment, deceptive content, or regulated outreach you are not authorized to send.

Policy areas to understand

1
Acceptable use: how the platform may and may not be used.
2
AI disclaimers: AI can be wrong; review critical decisions and customer-facing claims.
3
Billing terms: plans, add-ons, usage, credits, overages, and cancellation terms.
4
Refunds: handled according to the current Terms and billing policy.
5
Limitations of liability: read the official Terms for legal language.

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