Control when Ava answers: AI on or off, business hours, after hours
Your settings decide whether Ava answers every call, only after hours, or not at all. Live calls follow them immediately after you save.
Overview
You can turn Ava off, limit her to after hours, or let her answer every call. Live calls check these settings on every ring, so a change takes effect on the next call after you save.
Where to change it
- 1
Open AI Receptionist → Receptionist Settings.
- 2
Set your business hours and choose what happens after hours: Ava answers, take a voicemail and text the caller back, or forward to a number.
- 3
To stop Ava entirely, turn AI voice off. Calls then follow your line's normal routing: forward to your phone or go to voicemail.
- 4
Lines with their own AI Line Profile can have their own hours and after-hours behavior.
- 5
Save. The banner confirms "live calls use these settings now".
Tips
- Keep a forwarding number set so callers can always reach a person.
- Use Test My Receptionist after changing hours to hear what callers will get.
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