Website Lead Capture
Forms and chat widget for capturing website leads.
72 questions in this category
How do I add a form to my website?
Option 1 – Hosted form: If LeadLock provides a form URL, link to it or embed it in an iframe. Option 2 – Your form + webhook: Build your form (HTML, WordPress, etc.). On submit, send the data to LeadLock’s webhook URL via JavaScript or your backend (POST JSON with name, email, phone, etc.). Option 3 – Make.com: Use a Make form trigger or another tool to collect submissions and POST to LeadLock’s webhook.
How do I embed the chat widget?
See the “Chat Widget” help topic. Get the embed code from Settings → Integrations, then add it to your site before </body> or via GTM. The widget captures conversations and creates leads.
Where do form submissions go?
They become leads in the CRM. Go to Leads to see them; source is often “website form” or the source you sent. Open a lead to see the message and timeline.
Where do I get the form code?
If LeadLock offers a hosted form, the form or embed code is in Settings or in the Forms section. If you’re using the webhook, you don’t get “form code” from LeadLock—you build your form and POST to the webhook URL.
Step-by-step: Form and source tracking
1. Create or configure your form (hosted form, your form + webhook, or Make). 2. Embed or link the form on your site; if using webhook, POST to LeadLock webhook URL on submit. 3. Test by submitting; confirm the lead appears in Leads with the right source. 4. Set up any automation or pipeline routing. If submissions are missing: check form action and webhook URL; confirm success response; check for duplicate or filtered views.
Troubleshooting: Missing submissions and duplicates
Missing submissions: Verify the form or script sends to the correct LeadLock URL and account. Check browser console and server logs for errors. Duplicates: Use a single submission path; avoid double-submit; merge duplicates in Leads if needed.
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